Shipping Policy
Effective Date: 1 July 2026Last Updated: 5 August 2026
1. Introduction
This Shipping Policy explains how we process, pack, and deliver Orders placed on https://siddhakalavedang.com (the "Website"), operated by Siddhakala Vedang, a proprietorship owned by Dr. Chaitanya Sanjay Saraf. This Policy forms part of our Terms and Conditions.
2. Order Processing Time
- Orders are processed on business days, which are Monday to Saturday, excluding public holidays.
- Orders are usually dispatched within 1 to 2 business days of order confirmation.
- Orders placed after 4:00 PM IST, or on a Sunday or public holiday, are taken up on the next business day.
- During sale periods, festivals, or unusually high demand, dispatch may take slightly longer. We will keep you informed if there is a delay.
3. Delivery Timelines
Once dispatched, estimated delivery times are:
| Destination | Estimated Delivery |
|---|---|
| Pune and Maharashtra | 2 – 4 business days |
| Rest of India (metro and Tier 1 cities) | 3 – 6 business days |
| Other locations, including remote and North-Eastern regions | 5 – 10 business days |
These timelines are estimates provided by our courier partners and are counted from the date of dispatch, not the date of order. Delivery may take longer due to weather, local restrictions, strikes, festivals, or other circumstances beyond our control.
4. Shipping Charges
- Shipping charges, where applicable, are calculated at checkout based on your delivery address and order value, and are displayed before you complete payment.
- Free standard shipping is offered on prepaid orders above ₹499.
- For orders below this value, a flat shipping charge of ₹50 applies.
- Cash on Delivery orders carry an additional handling fee of ₹100, which is shown at checkout before you confirm the Order.
5. Serviceable Areas
- We currently ship across India to all pin codes serviceable by our logistics partners.
- You can check serviceability by entering your pin code at checkout. If your pin code is not serviceable, please contact us and we will try to arrange an alternative.
- We do not currently ship internationally. If you are located outside India and wish to place an order, please write to us and we will let you know if it can be arranged.
6. Shipping Partners and Tracking
- We ship through Shiprocket and its network of courier partners, including Delhivery, Blue Dart, DTDC, Ecom Express, XpressBees, and India Post, among others. The courier is assigned based on your location.
- Once your Order is dispatched, we will send you a tracking number and link by email, SMS, or WhatsApp.
- Tracking information may take up to 24 hours to become active after dispatch.
7. Delivery Address
- Please ensure that the delivery address, pin code, and phone number you provide are complete and accurate. We are not responsible for delays or non-delivery caused by an incorrect or incomplete address.
- Address changes can be requested only before dispatch, by contacting us immediately after placing the Order. We will try to accommodate the change but cannot guarantee it.
8. Delivery Attempts and Failed Deliveries
- Our courier partners generally make up to three delivery attempts. Please keep your phone reachable so that the delivery executive can contact you.
- If the delivery fails after all attempts, or if the parcel is refused at the door, the shipment is returned to us. In such cases:
- For prepaid orders, we will refund the order value after deducting the shipping and return shipping costs actually incurred.
- For Cash on Delivery orders, we may restrict Cash on Delivery on future orders from the same address or phone number.
- If you wish to have a returned shipment re-dispatched, additional shipping charges will apply.
9. Damaged or Tampered Parcels
- Please check the condition of the package at the time of delivery. If the outer packaging appears damaged, tampered with, or opened, please refuse delivery and inform us immediately.
- If you notice damage only after opening the parcel, please contact us within 48 hours of delivery with photographs of the outer packaging, the product, and the invoice, and we will resolve it in line with our Returns and Exchanges Policy.
- We strongly recommend recording an unboxing video, as this greatly speeds up claims for damaged or missing items.
10. Multiple Shipments
Depending on stock availability and product size, items in a single Order may be shipped separately and arrive on different days. You will receive separate tracking details for each shipment, at no extra cost to you.
11. Order Not Received
If your Order has not arrived within the estimated delivery window and the tracking has not updated for more than 5 business days, please contact us with your order number. We will raise the matter with our courier partner and keep you updated until it is resolved.
12. Contact Us
For any shipping or delivery-related queries, please contact:
Siddhakala Vedang
Email: siddhakalavedang@gmail.com
Phone: 9075094040 / 9075904040
Address: Building No. 6, H No. 1070, Atmaram Society, Tilak Road, Shukrawar Peth, Pune, Maharashtra 411002, India
Working hours: Monday to Saturday, 10:00 AM to 6:00 PM IST
