Privacy Policy
Effective Date: 1 July 2026Last Updated: 5 August 2026
1. Introduction
This Privacy Policy explains how Siddhakala Vedang ("we", "us", "our") collects, uses, stores, shares, and protects your personal data when you visit or make a purchase on our website, https://siddhakalavedang.com (the "Website").
Siddhakala Vedang is a proprietorship owned by Dr. Chaitanya Sanjay Saraf, having its registered place of business at Building No. 6, H No. 1070, Atmaram Society, Tilak Road, Shukrawar Peth, Pune, Maharashtra 411002, India. GSTIN: 27BCXPS0885B1Z2.
We are the Data Fiduciary responsible for your personal data under the Digital Personal Data Protection Act, 2023 (the "DPDP Act") and the Information Technology Act, 2000 and rules made under it.
By using this Website, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Website.
2. Scope
This Policy applies to personal data we collect through the Website, during the ordering and checkout process, through customer support, and through any communication you have with us by email, phone, or messaging. It does not apply to any third-party website or service that we link to but do not control.
3. Information We Collect
We collect the following categories of personal data:
a. Information you provide directly
- Name, email address, phone number, and delivery/billing address when you place an order or create an account.
- Order details, including the products purchased and order value.
- Any information you share when you contact us for support, enquiries, reviews, or feedback.
b. Information collected automatically
- Device and browser information, IP address, and general location.
- Pages viewed, time spent on the Website, referral source, and how you arrived at the Website.
- This data is collected through cookies and similar technologies (see Section 6).
c. Information from third parties
- Order, payment confirmation, and delivery status from our payment and logistics partners.
We do not collect or store your full card, UPI, or bank details on our servers. Payment information is captured and processed directly by our third-party payment gateway on its own secure systems.
4. How We Use Your Information
We use your personal data only for the following purposes:
- To process, fulfil, and deliver your orders.
- To communicate with you about your order, including confirmations, dispatch, delivery updates, and delivery-related calls or messages from our courier partner.
- To process cancellations, returns, exchanges, and refunds.
- To respond to your enquiries, requests, and support tickets.
- To manage your account, if you choose to create one.
- To improve our Website, products, and customer experience.
- To send you promotional or marketing messages, only where you have consented, with an option to opt out at any time.
- To detect and prevent fraud, misuse, or security incidents.
- To comply with applicable legal, tax, and regulatory requirements.
We will not use your personal data for any purpose that has not been disclosed to you at the time of collection.
5. Consent and Legal Basis
We process your personal data based on your consent, which you provide through a clear, affirmative action when you place an order, create an account, or opt in to marketing communications. Where permitted, we also process data for certain legitimate uses recognised under the DPDP Act, such as complying with a legal obligation.
Your consent is free, specific, informed, and unconditional. You may withdraw your consent at any time by contacting our Grievance Officer (see Section 15). Withdrawing consent is as easy as giving it. Please note that withdrawing consent may affect our ability to provide certain services, such as processing a pending order or delivering an item already dispatched.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to operate the Website, remember your preferences and cart, understand how visitors use the Website, and support our marketing.
We use the following tools:
- Google Analytics 4 (GA4): to understand Website traffic and usage patterns.
- Meta Pixel: to measure the effectiveness of our advertising and to show relevant ads.
Essential cookies are required for the Website to function, including for login, cart, and checkout. Non-essential cookies, including analytics and advertising cookies, are activated only after you provide consent through our cookie banner. You can manage or withdraw your cookie preferences at any time through your browser settings or the cookie controls on the Website.
7. How We Share Your Information
We share your personal data only with parties that help us run our business, and only to the extent needed. These include:
- Payment gateway providers: to process your payments securely.
- Logistics and shipping partners (including Shiprocket and its courier partners): to deliver your orders and provide tracking.
- Analytics and advertising providers (Google, Meta): as described in Section 6.
- Website hosting, IT, and communication service providers: who help us operate the Website and send order-related emails or messages.
- Professional advisers (such as accountants): for tax, accounting, and compliance purposes.
- Legal and regulatory authorities: where required by law, or to protect our rights, safety, or property.
We require these parties to handle your data only for the purpose for which it is shared, and to keep it secure.
We do not sell your personal data to any third party.
8. Data Transfers
Some of our service providers may store or process data on servers located outside India. Where this happens, we take reasonable steps to ensure your data continues to be protected and that such transfers comply with the DPDP Act and any restrictions notified by the Government of India.
9. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes described in this Policy, or as required to meet legal, tax, and regulatory obligations. Order and invoice records are generally retained for the period required under applicable tax and accounting law. When your data is no longer required, we will delete or anonymise it. If you request erasure of your data, we will act on your request subject to any legal retention requirements.
10. Data Security
We apply reasonable security safeguards to protect your personal data against unauthorised access, disclosure, alteration, or loss. These include secure transmission using SSL/TLS encryption, restricted access to personal data on a need-to-know basis, and use of reputable service providers. While we take reasonable steps to protect your data, no method of transmission or storage over the internet is completely secure.
In the event of a personal data breach, we will notify the Data Protection Board of India and affected individuals as required under the DPDP Act.
11. Your Rights
Under the DPDP Act, you have the following rights in relation to your personal data:
- Right to access: to obtain a summary of the personal data we hold about you and how it is processed.
- Right to correction and completion: to correct inaccurate or incomplete data and complete data that is missing.
- Right to erasure: to request deletion of your personal data, subject to legal retention requirements.
- Right to withdraw consent: to withdraw consent previously given, at any time.
- Right to nominate: to nominate another individual to exercise your rights in the event of your death or incapacity.
- Right to grievance redressal: to raise a complaint with our Grievance Officer.
To exercise any of these rights, please contact our Grievance Officer using the details in Section 15. We may ask you to verify your identity before acting on a request. We will respond within a reasonable time as required under applicable law.
12. Children's Data
Our products and Website are intended for individuals aged 18 years and above. We do not knowingly collect personal data from children under the age of 18. We do not undertake tracking, behavioural monitoring, or targeted advertising directed at children. If we become aware that we have collected personal data from a child without verifiable consent from a parent or lawful guardian, we will delete it promptly.
13. Third-Party Links
The Website may contain links to third-party websites or services, including social media platforms. We are not responsible for the privacy practices or content of those third parties. We encourage you to read their privacy policies before sharing any personal data.
14. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised "Last Updated" date. We encourage you to review this Policy periodically. Where a change is significant, we will take reasonable steps to notify you.
15. Grievance Officer and Contact
If you have any questions, requests, or complaints regarding this Privacy Policy or your personal data, please contact:
Grievance Officer: Dr. Chaitanya Sanjay Saraf
Business Name: Siddhakala Vedang
Email: siddhakalavedang@gmail.com
Phone: 9075094040 / 9075904040
Address: Building No. 6, H No. 1070, Atmaram Society, Tilak Road, Shukrawar Peth, Pune, Maharashtra 411002, India
Working hours: Monday to Saturday, 10:00 AM to 6:00 PM IST
We will acknowledge your grievance within 48 hours of receipt and aim to resolve it within one month, in line with applicable law.
