Cancellation and Refund Policy
Effective Date: 1 July 2026Last Updated: 5 August 2026
1. Introduction
This Policy explains how Orders placed on https://siddhakalavedang.com may be cancelled, and how refunds are processed. It applies to Siddhakala Vedang, a proprietorship owned by Dr. Chaitanya Sanjay Saraf, and forms part of our Terms and Conditions.
Returns and exchanges of delivered products are covered separately in our Returns and Exchanges Policy.
2. Cancellation by You
- You may cancel an Order free of charge at any time before it is dispatched.
- To cancel, write to us at siddhakalavedang@gmail.com or call/WhatsApp 9075094040 / 9075904040, quoting your order number. Please do this as soon as possible, as we usually dispatch within 1 to 2 business days.
- Once an Order has been dispatched, it cannot be cancelled. If you no longer want the Order, you may refuse delivery, or raise a request under our Returns and Exchanges Policy if one of the eligible grounds applies.
- If you refuse delivery of a prepaid Order that was correctly dispatched, we will refund the order value after deducting the forward and return shipping costs actually incurred.
- Partial cancellation of one or more items from an Order may be possible before dispatch, at our discretion.
3. Cancellation by Us
We may cancel an Order, wholly or in part, in circumstances including:
- The product is out of stock or discontinued.
- An error in pricing, product description, or listing.
- The delivery address is not serviceable.
- Payment could not be verified or is suspected to be fraudulent.
- Failure of a Cash on Delivery order or repeated refusal of delivery at the same address.
- Circumstances beyond our reasonable control, as described in the Force Majeure clause of our Terms and Conditions.
If we cancel a paid Order, we will inform you and refund the full amount paid for the cancelled items.
4. When You Are Entitled to a Refund
A refund is issued in the following cases:
- You cancelled the Order before dispatch.
- We cancelled the Order after you had paid.
- Your return request was approved under our Returns and Exchanges Policy and you chose a refund rather than a replacement.
- A payment was debited but the Order was not confirmed.
- An item in your Order could not be delivered and is not being replaced.
5. Refund Method
- Refunds are made to the original payment method used at the time of purchase. We cannot refund to a different card, account, or wallet.
- For Cash on Delivery orders, refunds are made by bank transfer or UPI. We will ask you for your bank account name, account number, and IFSC code, or your UPI ID. Please share these only in response to a request from our official email or phone number.
- Refunds are made in Indian Rupees only.
6. Refund Timelines
| Stage | Timeline |
|---|---|
| Acknowledgement of your request | Within 48 hours |
| Approval decision after review or inspection of a returned product | Within 2 – 3 business days |
| Refund initiated by us after approval | Within 3 business days |
| Amount credited to your account | 5 – 10 business days from initiation, depending on your bank or card issuer |
Once we initiate a refund, the time taken for the amount to appear in your account is governed by your bank, card issuer, or payment provider, and is outside our control. We will share the refund reference number so you can follow it up if required.
7. Deductions from Refunds
The following may be deducted from a refund, and will be clearly communicated to you:
- Shipping charges paid at checkout, where the Order was correctly dispatched and returned for reasons attributable to you, such as refusal of delivery or an incorrect address.
- Return shipping costs actually incurred in the same circumstances.
- The value of any free gift or promotional item that was received but not returned.
- Any discount that applied only because of the total order value, where a partial return brings the Order below that threshold.
No deduction is made where the product was damaged, defective, expired, incorrect, or missing.
8. Failed or Delayed Payments
If an amount is debited from your account but your Order is not confirmed, the amount is usually reversed automatically by your bank or the payment gateway within 5 to 7 business days. If it is not reversed within this period, please write to us with the transaction ID, date, amount, and payment method, and we will take it up with our payment gateway on your behalf.
9. Contact Us
For any cancellation or refund query, please contact:
Siddhakala Vedang
Email: siddhakalavedang@gmail.com
Phone: 9075094040 / 9075904040
Address: Building No. 6, H No. 1070, Atmaram Society, Tilak Road, Shukrawar Peth, Pune, Maharashtra 411002, India
Working hours: Monday to Saturday, 10:00 AM to 6:00 PM IST
We acknowledge every request within 48 hours and aim to resolve it within one month.
